General Policies & Contacts

Payments and Cancellations
-Full payment is requested within 30 working days for groups of 8 pax or more.
-Full payment is requested within 15 working days for FITS.
-In case of cancellation, the refund is described below:
100% if cancelled up to 30 days in advance.
50% if cancelled between 15 and 29 days before the event.
If the group is cancelled with less than 14 days’ notice, it is not possible to obtain a refund.

Important Note: Due to weather effects, such as” road closures, landslides, floods,” we do not assume any additional costs demanded by these events, as well as refunds.

For Corcovado Trek packages, payment is required 70 days before arrival, along with a copy of your passport or ID, as per instructions from MINAE (the Park administration). There is no refund for the prepaid part belonging to the National Park.

Up to 30 days before: 100% refund
29 – 15 days before: 50 %
14 – 00 days before: no refund

All the above fares are net fares.
Taxes are included
Valid from 01 December 2025 to 30 November 2026.

  • 0 – 5 years: free of charge
  • 6 – 11 years: pay 50%.
  • 12 years: count as adults.
  • From 1 to 5 pax pay normal rate
  • From 6 to 10 pax one CPL is granted
  • From 11 pax onwards 2 CPLs are granted

CONTACTS

Reservations

reservas@maroexperiences.com
Tel. 506 – 4047 0502 ext 100

Accounting

contabilidad@maroexperiences.com

Tel. 506 – 4047 0502 ext 102

ELECTRONIC INVOICE INFORMATION

Name: María de los Ángeles Rodríguez Obaldía
Cédula física: 109400548

E-mail: contabilidad@maroexperiences.com

Mobile: 506 – 4047 0502

Whatsapp: 7126 9604

Address: Santa Marta de Sabanilla, Centro Comercial Plaza CEDRAL, San José COSTA RICA (Waze & Google Maps)

We want to emphasise that any of the above mentioned experiences are customisable to the customer’s preference. Our TRC product is dynamic. We are here to support you!